What is the difference between single flange and double flange track rollers?
Single flange track rollers are designed for standard excavators operating on flat or moderately uneven terrain. They allow slight lateral track movement, reducing stress on the undercarriage frame.
Double flange track rollers have flanges on both sides, providing maximum lateral guidance. They are recommended for:
- Heavy-duty mining operations
- Sloped or rocky terrain
- Long-track excavators (e.g., PC200, CAT320D)
- Machines with high travel speed requirements
📌 Qiansheng recommendation: For most 20-30 ton excavators, we recommend double flange on the outer positions and single flange on inner positions for optimal balance.
What is your MOQ for OEM logo undercarriage parts?
Standard MOQ: 50 pieces per part number (mix models accepted).
OEM logo MOQ: 200 pieces per part number for laser engraving or casting with your brand.
Sample order: 1-5 pieces available for quality testing – we can ship via DHL/FedEx within 7 days.
📌 For distributors signing annual contracts, MOQ can be reduced to 30 pieces per shipment. Contact us to discuss your volume.
How do I know if a track adjuster grease cylinder is failing?
5 warning signs of a failing track adjuster grease cylinder:
- 🔴 Track keeps loosening after adjustment
- 🔴 Grease leaking from the cylinder body or valve
- 🔴 Unable to build pressure when greasing
- 🔴 Visible rust or pitting on the chrome rod
- 🔴 Track derails frequently during turning
📌 Preventive tip: Replace grease cylinders every 4,000-5,000 operating hours or immediately when leakage is detected to avoid track chain and sprocket damage.
What heat treatment process do you use for track rollers?
Our 3-stage heat treatment process ensures maximum wear resistance:
- 1. Induction hardening – Surface hardness reaches HRC 52-56, depth 4-6mm
- 2. Tempering – Relieves internal stress, prevents cracking under impact
- 3. Controlled cooling – Ensures uniform hardness across the entire roller
📌 Quality guarantee: We perform hardness testing on every batch using a Rockwell hardness tester. Test reports are available upon request.
Do you offer warranty on undercarriage parts?
Yes, we provide a tiered warranty structure:
- Standard warranty: 12 months against manufacturing defects
- Extended warranty: 18 months for bulk orders (200+ pieces)
- Mining/Heavy-duty: 6 months under extreme conditions (subject to application review)
📌 What's covered: Material defects, seal failure, premature wear due to improper heat treatment. Normal wear and tear from abrasive materials is excluded.
Can you provide samples before bulk order?
Yes, sample orders are welcome.
Sample process:
- Select part number and quantity (1-5 pieces recommended)
- We provide proforma invoice with sample cost + shipping (DHL/FedEx/UPS)
- Production takes 5-7 working days
- Sample cost is fully refundable on your first bulk order of 100+ pieces
📌 Free sample policy: For first-time customers ordering 200+ pieces, we ship up to 2 samples free of charge (excludes freight).
What's your typical lead time for undercarriage parts?
Lead times by order type:
- Stock items: 3-7 days (Komatsu PC200, CAT320, Hitachi ZX200 common models)
- Non-stock standard parts: 15-20 days
- OEM/custom parts: 25-35 days (including mold/fixture making)
- Bulk orders (500+ pieces): 40-45 days
📌 Express option: Add 15% rush fee for 50% lead time reduction (subject to production schedule).
How do I select the correct track roller for my excavator model?
To identify the correct track roller, provide us with ONE of the following:
- Option 1: OEM part number (e.g., 20Y-30-00014 for Komatsu PC200)
- Option 2: Machine model and year (e.g., CAT 320D, 2012)
- Option 3: Measurements: Bolt hole spacing, shaft diameter, overall length
- Option 4: Clear photo of the existing roller
📌 Quick tip: Most 20-25 ton excavators use 6-7 bottom rollers per side. Count yours and send us the number for cross-reference.
Quanzhou Qiansheng Heavy Industry Machinery Co., Ltd. is located in Quanzhou, Fujian Province, China, a well-known manufacturing base for construction machinery parts. Since its establishment, the company has been focusing on the production and supply of undercarriage parts for excavators and bulldozers.
At the early stage, we mainly focused on the domestic market and accumulated solid experience in manufacturing undercarriage components such as track rollers, carrier rollers, idlers, sprockets, and track chains. With continuous improvement in product quality and production technology, our company gradually expanded into the international market.
20 Years
Undercarriage parts factory
100%
Product Quality Guaranteed
ISO ● CE
Quality Certification
OEM
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